Shipping Policy
Orders shipped within the USA will default to USPS Ground Advantage, unless otherwise specified. Orders shipped to Canada will default to UPS unless otherwise specified. All other orders will be shipped "best way."
Returns
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at donna.simpson@sarasotaventures.com. Returns should be sent to:
Attn: Returns
9013 Artisan Way
Sarasota, FL 34240
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.
Non-Returnable Items
Custom products (such as special orders or personalized items) are not eligible for return. Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union Orders
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as received — unworn or unused, with tags and original packaging — along with proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at donna.simpson@sarasotaventures.com.